Thank you for shopping with Samsougfilters. We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your purchase, we’re here to help.
We would like to kindly remind you to review our return policy and work with us for a possible solution first if you encounter any issues instead of initiating an order dispute in a rush.
We highly recommend you to read necessary information, including, and carefully to make sure the custom-made drapes will fit your needs. We sincerely wish you to order sample booklet or swatches before ordering customized drapes to ensure texture, color meet your expectation. For customized drapes, roman shades, and blinds, we usually will not accept returns.
Before placing your return, please check if your item is eligible for return, as some items may be featured as Final Sale or No Return or subject to additional return restrictions. You can find this information in the item specific sections below, so you may review it before making your purchase.
The following conditions do not qualify for return for Ready-Made or Made-to-Order drapes, blinds and shades：
In some special circumstances, we accept return. If you believe there is something wrong with your product, contact us straightaway with full details of the problem - feel free to send a photo to illustrate the problem by email, quoting your order number. We will of course repair or remake the product to match the original order as quickly as possible, so you will be inconvenienced as little as possible. We will request that the original drapes and shade are returned to us.
Hardwares and Ready-Made that can be returned or refunded within 30 days of receiving must meet both of the following conditions:
Upon delivery of the Goods, you will promptly examine them. If any of the goods ordered have been damaged in transit or have been incorrectly shipped or are defective through faulty material or factory workmanship. You must notify us by writing to us through email at contact@samsougfilters.com within 90 days from the date of delivery of the relevant goods.
Please Note: You will be deemed to have accepted such Goods if you fail to notify us within such period.
Items returned without authorization will not be accepted.
Items must be returned within 90 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.
Initiate a return:
Please email us at contact@samsougfilters.com with photos and/or videos of the items and let us know your order number.
Our customer service staff will determine the eligibility of your return request within 3 business days.
Ship the item back:
If your return is accepted, we’ll send you the return address and instructions on how and where to send your package.
Please Note: Items returned without authorization will not be accepted. We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
Once returned items were received, we will inspect to ensure in brand-new condition, unused and with original tags and packaging. Then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). If you meet our return criteria and provide the above-mentioned product defect photos and shipping label, then we will provide a refund for the full cost of your purchase of this order immediately after we receive and confirm the return package, which will be returned to your original payment method within 3-10 days.
For damaged or broken items, we accept exchange only.
Please cantact us via email: contact@samsougfilters.com at once within 3 days of receipt, and keep all the packaging (outer and inner packaging) and provide us with the photos of the packaging and products to apply for an exchange. We will arrange an exchange for you after confirmation.
Depending on the reason for return, once your return is approved, you may be responsible for return shipping costs. We will refund you the products cost when we receive the returns.
Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you paid by credit or debit card, we’d process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-7 business days to credit back to your original form of payment.
If you paid using PayPal or Apple Pay, we’d process a refund to your PayPal account or your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.
Normally, we don't accept alterations after you receiving the orders, so please pay addtional attention to your measurement and size decision-making.
The pictures of color-difference: Products may be different from the actual color under the influence of light, color temperature, and display parameters. Please take the real object as the standard. Thanks for your comprehension.
loading
